furl.io

Cancellation and Refund Policy

Version 2026-10-06 · Effective 6 October 2026

This policy explains how payments, cancellations and refunds work for paid plans and add-ons on furl.io, operated by SystGrid Solutions Pvt Ltd ("we", "us").

1. How payments work

  • Paid plans and extra custom codes are prepaid for the period you choose (from 1 to 12 months, where one month is 30 days).
  • Payments are processed securely by Razorpay. We never see or store your full card details.
  • Prices are shown in US dollars and exclude taxes. Customers in India are charged 18% GST in addition to the listed price.
  • There is no automatic renewal. We never charge you again without your action. Before a paid period ends you can renew it from Dashboard → Settings.

2. Cancellation

  • You can stop using a paid plan at any time. Nothing more is charged.
  • Your plan stays active until the end of the period you paid for. When it ends, your account moves to the Free plan. Your existing links keep working; the Free plan's limits apply to links you create or reactivate after that.
  • Deleting your account ends any remaining paid period immediately.

3. Refunds

Because the service is provided immediately after payment, payments are generally non-refundable. We will refund a payment:

  • if you were charged more than once for the same order, or charged in error;
  • if furl.io was unavailable for a substantial part of the paid period because of a fault on our side; or
  • where a refund is required by law.

To request a refund, email [email protected] within 7 days of the payment with your account email and the order or payment ID shown in Dashboard → Settings → Billing.

Approved refunds are made to the original payment method through Razorpay, usually within 5–7 working days. Bank processing times may vary.

4. Failed or pending payments

If a payment fails, no plan change is made. If money was deducted but the payment did not complete, it is normally reversed automatically by your bank or by Razorpay within 5–7 working days. If it is not, contact us with the payment ID.

5. Invoices

Payment confirmations are available in Dashboard → Settings → Billing. Customers in India can provide a GSTIN at checkout. Contact [email protected] for a GST invoice.

6. Contact

SystGrid Solutions Pvt Ltd · CIN: U74999MH2022PTC384896 · Office No. 603, Grace Chamber, Andheri - Kurla Road, Amrut Nagar, Gundavali, Andheri East, Mumbai, Maharashtra 400093, India · [email protected] · Grievances: [email protected]