Terms of Use

Version 2026-10-06 · Effective 6 October 2026

These Terms of Use ("Terms") govern your use of furl.io, its website, dashboard, APIs, short links and related services (the "Service"). The Service is operated by SystGrid Solutions Pvt Ltd, a company incorporated in India (CIN: U74999MH2022PTC384896), with its registered office at Office No. 603, Grace Chamber, Andheri - Kurla Road, Amrut Nagar, Gundavali, Andheri East, Mumbai, Maharashtra 400093 ("SystGrid", "we", "us").

These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it, and are published in accordance with rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

1. Acceptance

By creating an account you expressly accept these Terms and our Privacy Policy. By using the Service without an account, for example by opening a short link, you agree to these Terms to the extent they apply to you. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years old and legally able to enter into a binding contract under the Indian Contract Act, 1872. If you use the Service on behalf of an organisation, you confirm that you are authorised to bind it to these Terms.

3. Your account

Provide accurate information and keep it up to date.
Keep your password, session and API keys confidential. You are responsible for all activity under your account and API keys.
Tell us immediately at [email protected] if you suspect unauthorised use.
You may delete your account at any time from Dashboard → Settings.
Workspaces. Links, API keys, plans and payments belong to a workspace. The owner of a workspace is responsible for it, including its plan and payments and the actions of the members and administrators they invite. Members may create, change and delete the workspace's links.
Custom domains. You may connect only domain names that you own or are authorised to use, and you are responsible for their DNS records. We may disable a domain that is used in breach of these Terms.

4. Acceptable use

You must not use the Service to host, display, upload, link to, publish, transmit, store or share any information that:

belongs to another person and to which you have no right;
is obscene, pornographic, paedophilic, invasive of another's privacy (including bodily privacy), insulting or harassing on the basis of gender, racially or ethnically objectionable, relates to or encourages money laundering or gambling, or promotes enmity between groups on the basis of religion or caste with the intent to incite violence;
is harmful to children;
infringes any patent, trademark, copyright or other proprietary right;
deceives or misleads about the origin of a message, or knowingly and intentionally communicates misinformation or information that is patently false or misleading;
impersonates another person or organisation;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order; causes incitement to any cognisable offence; prevents investigation of any offence; or insults another nation;
contains software viruses or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
is patently false and untrue, and is written or published in any form with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person; or
violates any law for the time being in force.

You also must not:

use short links for phishing, credential harvesting, malware or exploit distribution, spam, or to disguise the true destination of a link in order to evade security filters;
register short codes that impersonate brands, organisations, government bodies or people, or that infringe their rights;
interfere with or disrupt the Service, exceed rate limits, scrape it, or attempt to access accounts, systems or data that are not yours;
inflate or falsify click counts or analytics.

5. Short codes, reserved names and brands

Randomly generated short codes are assigned automatically. Custom short codes are available on eligible plans, or where we have assigned a reserved term to you.
We maintain a list of reserved and blocked terms, including well-known brands, trademarks, domain names, and words commonly used in phishing. These terms cannot be registered as short codes except by us or by a user to whom we have expressly assigned the term, for example a verified rights holder.
Short codes do not confer any ownership or trademark rights. We may reassign, disable or reclaim any short code that infringes another person's rights, impersonates anyone, or breaches these Terms.
To request a reserved term that corresponds to your brand, contact [email protected] with proof of your rights.

6. Plans, payments and changes to the Service

Features and limits differ between plans (for example Free, Pro and Enterprise). Current prices and limits are published at furl.io/pricing. We may also agree a custom plan with you.
Paid plans and add-ons are prepaid for the period you choose and do not renew automatically. Prices exclude taxes; customers in India are charged GST. Payments are processed by Razorpay.
Short links do not expire. On plans that include it, you can choose to make a link stop working after a date or a number of visits.
When a paid period ends, or if you move to a plan with lower limits, your existing links keep working, including any expiry dates or visit limits you set. The new plan's limits apply to links you create or reactivate after the change.
Cancellations and refunds are governed by our Cancellation and Refund Policy.
We may change prices and plans. Changes apply to purchases made after the change; periods you have already paid for are not affected.
We may add, change or discontinue features, and will give reasonable notice of material changes where practicable.

7. API, analytics, webhooks and integrations

Use of the API is subject to the rate limits and documentation published at furl.io/docs.
If you receive analytics, configure webhooks, or forward events to third parties such as Google Analytics, you are responsible for processing that data lawfully, including under the Digital Personal Data Protection Act, 2023, and for any notices or consents that your use requires.
You must keep webhook signing secrets and API keys secure.

8. Our rights: moderation, enforcement and cooperation with authorities

We may monitor short links for security and abuse. Without notice, we may pause, archive, ban or delete any link, and suspend or terminate any account, that we reasonably believe breaches these Terms or the law or creates risk for visitors, us or others.
On receiving actual knowledge through an order of a competent court, or a notification from the appropriate Government or its authorised agency, we will remove or disable access to unlawful information within the time prescribed by law.
We keep records, including IP addresses and logs, as described in our Privacy Policy. We will always cooperate with authorised Indian government, security and law-enforcement agencies on valid, lawful requests, including by preserving and disclosing information as the law requires.
We act as an intermediary under section 79 of the Information Technology Act, 2000 in respect of the destination content of links that users create.

9. Intellectual property

The Service, including its software, design, documentation and trademarks, belongs to SystGrid or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service under these Terms. You keep any rights you have in content you provide, and you grant us a licence to store, process and display it as needed to operate the Service.

10. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Service will be uninterrupted or error-free, or that analytics will be complete or exact. We do not control, and are not responsible for, the websites that short links point to.

11. Limitation of liability

To the maximum extent permitted by law, SystGrid and its directors, employees and agents will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or relating to the Service. Our total aggregate liability for all claims relating to the Service is limited to the amount you paid us for the Service in the twelve months before the event giving rise to the claim, or ₹1,000, whichever is higher.

12. Indemnity

You agree to indemnify and hold harmless SystGrid and its directors, employees and agents from any claims, losses, liabilities and expenses (including reasonable legal fees) arising from your use of the Service, your content or links, or your breach of these Terms or the law.

Grievance Officer: Grievance Officer, SystGrid Solutions Pvt Ltd
Email: [email protected]
Address: Office No. 603, Grace Chamber, Andheri - Kurla Road, Amrut Nagar, Gundavali, Andheri East, Mumbai, Maharashtra 400093, India

We acknowledge complaints within 24 hours and resolve them within 15 days of receipt, or within any shorter period the law requires.

16. General

Changes: we may update these Terms. We will post the new version with a new version date and notify account holders of material changes. Continuing to use the Service after changes take effect means you accept them, except where the law requires fresh consent.
Entire agreement: these Terms and the Privacy Policy are the entire agreement between you and us about the Service.
Severability: if any provision is held unenforceable, the rest remain in effect.
No waiver: our failure to enforce a provision is not a waiver of it.
Assignment: you may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or restructuring.
Contact: [email protected]